Vurbalize · Privacy

Vurbalize MCP Connector Privacy Policy

Effective Date: Nov 6, 2026

1. Introduction

Vurbalize ("Vurbalize," "we," "us," or "our") provides a connector that enables you to use your Vurbalize data within AI Assistants. The Connector operates through the Model Context Protocol ("MCP").

This MCP Connector Privacy Policy (this "Policy") describes the information the Connector can access and the information we collect when you use it. It also explains how we use, disclose, store, and retain that information.

This Policy supplements, and should be read together with, the Vurbalize Privacy Policy. In case of conflict, this Policy governs with respect to the Connector. Other capitalized terms have the meanings set out in Section 2.

2. Definitions

• "AI Assistant" means an artificial intelligence application, offered by a third party, that supports MCP and that you connect to the Connector.
• "AI Provider" means the third party that offers an AI Assistant.
• "Connector" means the Vurbalize MCP server available at mcp.vurbalize.ai.
• "Connector Records" means the information described in Section 4.
• "Connector Results" means the data that the Connector returns to an AI Assistant in response to a request.
• "Organization" means the business or other entity that holds the Vurbalize account under which you use the Connector.
• "Workspace" means a workspace within your Organization's Vurbalize account.
• "You" and "your" refer to the individual who uses the Connector.

3. Information the Connector Can Access

After you sign in with your Vurbalize account and approve the connection, the AI Assistant can read data from the single Workspace you select. Its access is limited to the analytics available to your account in the Vurbalize application. This data includes:

• aggregate metrics;
• account and company information;
• journey data;
• live agent statistics; and
• the content of chat conversations between visitors to your Organization's website and your Organization's Vurbalize agents.

The Connector has read access only. It cannot create, modify, or delete any data in Vurbalize.

The Connector does not return visitor email addresses or IP addresses as data fields. It does, however, return chat transcripts as written, so a transcript may contain any information a visitor typed.

Account research results may include publicly available business contact information (name, job title, and LinkedIn profile URL) for individuals at visiting companies, as displayed in the Vurbalize application.

4. Information We Collect

When you use the Connector, we collect the following Connector Records.

• Account and connection information. Your Vurbalize user ID, email address, and selected Workspace; the AI Assistant you connected (for example, "Claude"); and the date and time you connected it.
• Authentication records. For each attempt to sign in, the date and time, the outcome, and the reason for that outcome, together with the IP address and browser user agent of the device you used.
• Request logs. For each request the AI Assistant makes, the date and time, your user ID and email address, the tool it used, the parameters it sent (such as date ranges and filters), whether the request succeeded, the number of records returned, and the duration of the request. We do not store Connector Results.
• Access credentials. We store only hashed versions of the tokens that keep your connection active. We never receive or store the password for your AI Assistant account.

5. How We Use Information

We use Connector Records to:

• authenticate you and enforce your access permissions;
• keep the Connector secure and prevent abuse, including by applying rate limits;
• troubleshoot problems; and
• answer your Organization's questions about use of the Connector.

We do not sell Connector Records or use them for advertising.

6. Disclosure to AI Providers

When you ask a question, the Connector returns Connector Results to the AI Assistant you connected. Its AI Provider (for example, Anthropic for Claude) then processes those results under the AI Provider's own terms and privacy policy.

We do not control how an AI Provider processes or retains Connector Results. You should connect only AI Assistants that your Organization has approved.

7. Other Disclosures

We do not disclose Connector Records or Connector Results to any other party, except:

• to service providers that process information on our behalf under confidentiality obligations, such as our infrastructure host;
• to a successor in a merger, acquisition, financing, or sale of all or part of our business, subject to the commitments in this Policy; or
• when the law requires disclosure.

8. Data Storage and Security

We store Connector Records on Microsoft Azure infrastructure that we manage, and we keep them separately for each customer Workspace. All connections to the Connector use HTTPS.

9. Data Retention

We retain Connector Records only for as long as we need them to provide and secure the Connector. We delete Connector Records within a reasonable period after your Organization's account closes.

10. Your Choices

• Disconnecting. You may disconnect the Connector at any time in your AI Assistant's connector settings. Disconnecting removes the Connector from that AI Assistant. Your Organization's administrator can also end your access at the Vurbalize level, as described below.
• Administrator controls. Your Organization's administrator may remove your access to analytics or Workspaces in Vurbalize. Any such change takes effect on your next request.
• Access and deletion. To request a copy of your Connector Records, or their deletion, email us at the address in Section 11. We will act on your request, subject to your Organization's instructions and to any retention that security, fraud prevention, or the law requires. We may refer your request to your Organization.

11. Contact Us

Please direct questions, requests, and security concerns about the Connector to support@vurbalize.com.

12. Changes to This Policy

We may update this Policy. We will post each update on this page and revise the Effective Date. Before a material change takes effect, we will notify you or your Organization through the Vurbalize application or by email.